OcteraDiscord ticket system with saved transcripts
Octera runs your support with ticket panels members open in one click, staff claim and close, and transcripts you can read online afterwards — no separate ticket bot to invite.
Support that stays organized.
Set up a ticket panel on the dashboard and let members open private support threads on demand. Your team claims, handles and closes — every step logged.
One-click panels
Build ticket panels on the dashboard; members open a ticket from a single button, no commands needed.
Claim & close
Staff claim a ticket so there’s no double-handling, then /close it with an optional reason.
Online transcripts
On close, a transcript is saved and posted with a link to read the full conversation in your browser.
Built for a real support team.
- Ticket panels post and update from the dashboard — set it once
- Blacklist members who abuse the ticket system
- Every open, claim and close is logged in the activity log
- Transcripts stay readable online after the channel is gone
- Ticket styling is a Premium touch; the ticket system itself is free
Tickets fit any community — pair them with moderation for escalations, and they’re a staple on large servers.
Support that doesn’t get lost.
When members DM staff directly, requests scatter across inboxes, get forgotten, and leave no record. A ticket system keeps every request in one place, visible to your whole team.
- Any available staff member can pick up a ticket — no single point of failure
- Claiming stops two people answering the same request at once
- Saved transcripts mean you can review how an issue was handled later
- Panels let members open the right kind of ticket (support, report, application)
- A blacklist keeps repeat abusers from flooding your queue
From a handful of staff to a large team, tickets keep support organized — and they’re part of the free core bot. See how a busy server runs it on the large-server page.
Run support the tidy way.
Add Octera, build a ticket panel, and give your team claims, closes and online transcripts — free.